· Exactly what is an organization paying attention to through its strategic monitoring program? · Explain the several steps in the process by which a strategic plan is broken down into tasks and activities that can be performed by individual employees. · What is the most important prerequisite to ensuring a healthcare organization will be high-performing? · A component of the organization’s quality management (QM) activities that is often documented in the QM plan · Form used by hospital caregivers to document potential or actual patient safety concerns. · Type of flowchart that shows the process steps and the people involved in each step. · fishbone diagram is known as ? · Qualitative tool used to undercover the root cause of a performance problem. · Reacting to performance measurement results without recognition of the natural variance which occurs in a process. · When measurement data show that a department’s performance is meeting expectations, what action should the manager take? · When a data point on a control chart falls above the upper control limit, the process being measured is said to be exhibiting: · The hospital team charged with reducing the incidence of patient falls has selected four different patient care process changes that need to be implemented. · A team in the hospital registration department is conducting a Lean project to reduce wasteful steps in the process of pre-registering elective admissions. · During this type of improvement project the team brainstorms what could go wrong in each step of a process. · Root cause analysis and failure mode and effect analysis are: · First step of a root cause analysis.